1. Introduction
This Privacy Policy explains how Teachbox ("we," "us," or "our") collects, uses, and protects your personal information when you use our training management platform and related services. We are committed to protecting your privacy and handling your data in an open and transparent manner.
2. Information Collection
2.1 Information You Provide
We collect information you provide directly to us when you:
- Create an account or register for our services
- Fill in forms on our platform
- Communicate with us
- Book training courses or sessions
- Submit assignments or complete courses
- Make payments
This information may include:
- Name and contact information
- Company details
- Payment information
- Course preferences and history
- Training records and certifications
2.2 Information We Collect Automatically
When you use our platform, we automatically collect certain information about your device and usage. This includes:
- Device information (type, operating system, browser)
- IP address and location data
- Usage data (pages visited, features used)
- Performance and error data
3. Use of Information
3.1 Core Service Provision
We use your information to:
- Provide and improve our services
- Process payments and manage billing
- Send important notifications about courses and services
- Generate certificates and training records
3.2 Platform Improvement
- Analyze and improve platform performance
- Debug issues and optimize user experience
- Conduct research and analytics
3.3 Security and Compliance
- Comply with legal obligations
- Prevent fraud and ensure platform security
- Verify identity and access rights
4. Marketing Communications
4.1 Marketing Messages
We may send you marketing communications about our services if you have given us consent or if you have previously expressed interest in our services.
4.2 Opting Out
You can opt out of these communications at any time through:
- Your account settings
- The unsubscribe link in our emails
- Contacting our support team
5. Analytics and Tracking
5.1 Usage Analysis
We use various analytics and tracking tools to understand how our platform is used and to improve our services. These tools collect information about your interactions with our platform, including:
- Page views and navigation patterns
- Feature usage and preferences
- Performance metrics and error rates
- User behavior and engagement patterns
6. Data Sharing and Disclosure
6.1 Third-Party Service Providers
We may share your information with:
- Service providers who assist in operating our platform
- Payment processors for handling transactions
- Analytics providers to help us improve our services
- Law enforcement or regulatory bodies when required by law
7. Data Security
7.1 Security Measures
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:
- Encryption of data in transit and at rest
- Regular security assessments
- Access controls and authentication
- Employee training on data protection
8. Your Rights
8.1 Data Protection Rights
Under data protection laws, you have rights including:
- The right to access your personal data
- The right to correct inaccurate personal data
- The right to request deletion of your personal data
- The right to restrict processing of your personal data
- The right to data portability
- The right to object to processing of your personal data
9. Cookies and Tracking
9.1 Cookie Usage
We use cookies and similar tracking technologies to:
- Remember your preferences
- Understand how you use our platform
- Improve our services
- Provide personalized experiences
9.2 Cookie Control
You can control cookie settings through your browser preferences. For more information about how we use cookies, please see our Cookie Policy.
10. Children's Privacy
Our services are not intended for children under 16, and we do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us.
11. Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any significant changes by:
- Posting the new policy on our platform
- Updating the "Last updated" date
- Sending you a notification when required by law
12. Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Teachbox
119 Folk Building
21 Trewint Street
London, SW18 4TY
United Kingdom
